hourly charge rates

System Consultancy: $30 incl GST per hour (min 1 hour charge)
Business / Corporate Customers:
Technical Support: $60 + GST per hour + travel @ 40c + GST per km
(minimum charge $30 + GST for time, $4 + GST for travel)
Residential / Home Customers:
Technical Support: $40 incl GST per hour + travel @ 35c incl GST per km
(minimum charge $20 incl GST for time, $3 incl GST for travel)
Charity / Senior Net Customers:
Technical Support: $30 incl GST per hour + travel @ 30c incl GST per km
(minimum charge $15 incl GST for time, $3 incl GST for travel)

payment terms

Method: Cash, Internet Banking, Bank Cheque, PayPal (fees apply) Personal Cheque (to approved clients)
Timing: Payment with order for internet orders and residential / home customers, 7 days for businesses, 20th of month following for approved clients

Credit Cards: We do not accept credit cards.  However, we do accept PayPal where you can use your credit card as payment.  Note that there is a service fee charged by PayPal per transaction - we will notify you of this once we have received your order.

For large purchases, where you have insufficient immediate funds available, we suggest a bank loan, finance company HP or Visa cash advance as the most cost effective way to borrow money.

delivery times

While we make every endeavour to deliver your purchase to you quickly, we have no control over the vagaries of the NZ Post system or any given courier company.  Please allow up to 2 working days for North Island deliveries, and up to 3-4 working days for South Island deliveries.  Rural deliveries especially can take an extra day or two, depending on the "remoteness" of the locality.  Note also that some of our suppliers use "signature required" courier packs - both for their peace of mind and yours.  If you need your purchase urgently, please let us know at the time of purchase: give us an address where there is GUARANTEED to be someone there during the day (who can sign for your item).  Further, each town / city in New Zealand has allocated "cycle" times during the day when a courier will or won't call to your area.  Again, we have no control over this, and it would be a very large task indeed to keep a current database of how this plays out for every courier company in every town / city in New Zealand.  We appreciate your patience and forbearance in working with us in this matter.

returns

Please check that the product you are ordering is what you REALLY need / want or is going to work with any item you may have already purchased (e.g. memory cards for Cellphones).  We do NOT accept non-faulty returns: once you have purchased any item from us, it's yours.  We will only replace it if it is defective - see our warranties policy below.  Any item returned to us that is not faulty is subject to our standard labour charges as above.  A minimum technician's fee of $20 applies to all non-faulty returns.  For full details, see our Warranty / Returns page.

important legal notes

All goods remain the property of LemonAid until payment is received in full.  Any costs incurred recovering outstanding monies will be passed on.  Interest on overdue payments / invoices will be charged at 2.5% per month on overdue amounts, calculated on a daily basis, until payment (plus any penalty fees, charges and interest) is received in full.

Placement of an order with LemonAid is deemed to be acceptance of any and all conditions set out on this page of Rates, Terms and Legal.

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